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Hi Customer Success Hero!

Bijles Aan Huis (“Tutoring at home”), a fast-growing tutoring company in The Netherlands and Germany is looking for a non-accent Dutch-speaking specialist who wants to be part-time part of our team by:

  • Proactively reaching out to customers, and by responding to inbound messages through our website chat, WhatsApp, email and by phone.
  • Executing the overall interviewing process of our tutors: conducting the job interview and taking decisions in the selection process.
  • Contributing to building a better product / customer experience. As a customer hero, you will be the first access point for feedback for our customers. Because of that, you will be able to better understand customer needs and you can therefore continiously contribute to the improvement and development of Bijles Aan Huis its product (the website) and the Bijles Aan Huis experience (both offline and online).
Customer Hero

What we offer:

  • ✅ A high-growth company (20% per month) where you're never doing the same thing for long
  • ✅ Have an impact on the lives of thousands of students
  • ✅ An hourly compensation between 9 and 12 €
  • ✅ 100% remote, work wherever you want!
  • ✅ Long term work (not project-based)
  • ✅ Unlimited space for you to grow within the business, especially when it comes to your role in building a better experience for the customer and working more hours/days in the near future
  • ✅ Full inclusion in exciting projects and social team building activites. Become a part of a young team of 20 people with 5 different nationalities!
Customer Hero

About you:

  • You become excited by building digital products (websites, designs, etc.) and have some experience to proof your excitement about this subject.
  • You become excited from talking to customers (parents and students), and can build up personal relationships with customers.
  • You are willing to commit for a longer period for about 15 hours per week and you are available in the evenings from 8 pm for 1 to 2 hours per day and in the weekends a few hours per day, Dutch time.
  • You speak and write fluently Dutch without too many grammar mistakes.
  • You can professionally represent the company towards our tutors and students and make a professional impression (solid internet connection is a must).
Feel welcome for a meeting via a video call to learn more about the company and to discuss a possible collaboration! 😊
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